Executives, managers and organization staff members universally explore ways to improve business results and profitability. Many view team-based, horizontal, organization structures as the best design for involving all employees in creating business success.

No matter what you call your team-based improvement effort: continuous improvement, total quality, lean manufacturing or self-directed work teams, you are striving to improve results for customers. Few organizations, however, are totally pleased with the results their team improvement efforts produce.

Successful team building, that creates effective, focused work teams, requires attention to each of the twelve ‘Cs’,  “Clear Expectations, Context, Commitment, Competence, Communication, Charter, Control, Collaboration, Creative Innovation, Consequences, Coordination, Cultural Change”.

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